Shipping & Delivery

The Caravan Shop ships Australia-wide using a range of reliable shipping and courier services.

Our main shipping partners include:

• Australia Post

• Aramex

• StarTrack Road Express

Shipping options and costs are calculated based on the items ordered, parcel size, weight and delivery location.

Some products may offer additional courier options at checkout.

For bulky, oversized or complex orders, you may be asked to request a shipping quote so we can determine the most suitable and cost-effective delivery option.

If you have any questions about shipping costs or delivery options, please contact us before placing your order.

Having Trouble at Checkout?

If you receive a message such as “Please select a different address” or “Cannot be delivered to this address”, standard shipping options may not be available for your location or the products selected.

Please contact us or request a shipping quote and we will check the available delivery options for you.

Order Processing and Dispatch

Most in-stock orders are dispatched within 1–2 business days after payment confirmation.

The Caravan Shop dispatches orders Monday to Thursday and generally does not dispatch orders on Fridays.

During busy periods or where unforeseen circumstances arise, processing times may occasionally take longer.

Pre-Order and Special-Order Items

Pre-order and special-order products have different processing timeframes.

Unless otherwise stated on the product page, please allow approximately 10–14 business days for pre-order items to be processed.

Pre-order timeframes are estimates only and may vary depending on supplier availability, supplier processing and freight timeframes.

Where we become aware of a significant delay affecting your order, we will do our best to keep you informed.

Please refer to our Pre-Order Policy for further information.

Delivery Timeframes

Delivery times vary depending on:

• Your delivery location

• The carrier selected

• The products ordered

• Peak shipping periods

• Public holidays and weekends

• Severe weather or natural events

• Carrier network disruptions

Any delivery estimates provided by The Caravan Shop are guides only and are based on the best information available to us at the time.

Delivery delays may occasionally occur due to carrier disruptions, severe weather, peak periods or other circumstances outside our reasonable control.

Where we become aware of a significant delivery delay, we will do our best to assist with tracking or investigating your delivery.

Express Post

Express Post is a faster shipping service but does not guarantee next-business-day delivery from our dispatch location.

Delivery timeframes are determined by Australia Post and will vary depending on the destination postcode and Australia Post network timeframes.

Once an Express Post order has been dispatched, the delivery timeframe is subject to Australia Post's delivery network and service conditions.

Tracking Your Order

Once your order has been packed and dispatched, you will receive an email containing your tracking details.

Tracking information may take some time to update after your parcel has been collected or lodged with the carrier.

Please check your Junk or Spam folder if you cannot locate your shipping or tracking email.

If you are unable to find your tracking details, please contact us at:

enquiries@thecaravanshop.com.au

Delivery Address

Orders will be delivered to the shipping address provided by the customer at checkout.

Please carefully check that your delivery address, postcode and contact details are complete and correct before placing your order.

Customers are responsible for ensuring the shipping information provided at checkout is accurate.

The Caravan Shop is not responsible for delays, additional carrier charges or delivery issues caused by incorrect or incomplete address information supplied by the customer.

Where a parcel is returned to The Caravan Shop due to an incorrect or incomplete delivery address, additional shipping charges may apply before the order is resent.

Once Your Order Has Been Dispatched

Once your order has been lodged with Australia Post or the selected carrier, the delivery of your parcel is managed by the carrier and is subject to their delivery network, timeframes and service conditions.

The Caravan Shop does not control carrier delivery routes, processing times or network delays.

If your parcel is significantly delayed, please contact us and we will assist with tracking the parcel and, where appropriate, lodge an enquiry with the carrier.

If a parcel is suspected to be lost or is damaged in transit, The Caravan Shop will work with the relevant carrier to investigate the matter and, where necessary, lodge a claim.

Where a parcel is confirmed as lost in transit, The Caravan Shop will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances and in accordance with the Australian Consumer Law.

Nothing in this section excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

Local Pickup by Appointment

Local pickup is available by prior arrangement and is subject to item availability.

The Caravan Shop is an online store and does not operate a retail shopfront. Please do not arrive for collection without a confirmed pickup arrangement.

All pickups must be arranged with us before collection.

Items must be prepaid with cleared funds before pickup, or cash payment may be arranged for collection.

Customers collecting bulky or heavy items are responsible for arranging suitable transport.

Pickup can be a great option for larger products, such as windows, blinds or other bulky caravan parts, where customers would prefer to avoid freight costs.

Please contact us to discuss pickup availability and arrange a suitable collection time.

Maximise Your Shipping Value

Depending on the products ordered, adding additional small items to an existing order may offer better value from your shipping cost.

Consider checking your caravan spares and accessories before completing your order to make the most of your freight.

Need Help?

If you have questions about shipping costs, delivery timeframes, tracking or courier options, please contact us:

enquiries@thecaravanshop.com.au

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or modify any rights or remedies available under the Australian Consumer Law.

Refund, Return and Warranty Policy