Returns & Refunds Policy

Please choose carefully: The Caravan Shop does not accept returns or refunds for change of mind or incorrect purchases.

Store Credit Option

In some cases, we may offer store credit minus a 20% restocking fee. This credit can be applied toward the item you wish to exchange for.

• You will be responsible for all postage costs.

• Returns must be initiated within 7 days of receiving your order.

• Once approved, you must send the item back within 7 days.

• Returns MUST be approved via email before sending.

Return Requirements

Please include the following with your return:

• Copy of your invoice or receipt

• Your full name and address

• Your daytime telephone number

• The item you wish to apply your credit toward

All goods must be in original packaging and condition to be accepted.

Contact

Please email us immediately to request return address details and approval.

Warranty & Damaged Items Policy

Damaged Items

If you receive a damaged item:

• Contact us immediately.

• We will assess whether damage occurred during shipping or otherwise.

• All returns must be approved before sending back.

• If approved, we will provide a return label to start the process.

• Returns must be initiated within 7 days of receipt and sent back within 7 days after approval.

Warranty Items

• All warranties are subject to the manufacturer’s terms.

• Please read your product’s warranty information carefully and register your product if required.

• Warranty claims are usually handled directly with the manufacturer. Contact us if you need assistance.

Important Notes

• We are not responsible for parcels lost or damaged in transit. We strongly recommend using tracked and insured postage for returns.

• Faulty items must be returned clean and dry, free from mud or dirt, to comply with health and safety regulations. Items failing to meet this will be returned to you without processing.

• Manufacturer/supplier may require inspection of the item before repair or replacement. We will inform you if this is the case.

• Proof of purchase is required for all warranty claims.

In-Person Returns

You may return items in person by appointment. Please bring proof of purchase to process credit or exchange.

Liability

We are not responsible for any loss or damage incurred during shipping and recommend purchasing insurance with all shipments.