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Returns, Refunds, Warranty

Returns & Refunds

The Caravan Shop do not accept online returns or refunds due to 'change of mind' or if you have purchased the wrong item so please choose carefully when purchasing.

However, in some cases we may be able to offer a store credit less 20% re-stocking fee. You will then be able to apply your credit to the  item you wish to exchange for. You will be responsible for all postage costs. Please notify us immediately via email for return address details. 

All returns need to be initiated within 7 days of receiving your initial order. 

Once your return is approved you must send it back to us within 7 days.

Please be advised any return MUST be approved via email before returning. 

Please include the following items with your returned goods:

  1. Copy of your invoice/receipt
  2. Your full name and address
  3. Your day time telephone number
  4. The item in which you wish to apply your credit too.

We will then process your exchange/credit upon receipt and return of goods.
*ALL goods must remain in original packaging and condition, otherwise will not be accepted. 

Please call if you have any questions.


 

Warranty and Damaged Items Policy

*If an item is found to be faulty or damaged please contact us immediately. 

Damaged Items:

If an item is found to be damaged we will determine if damaged has occurred during postage/shipping from us or otherwise. 

All returns must be approved by us prior to returning. 

If Approved, we will always send a return label to you to start the return process.

All returns need to be initiated within 7 days of receiving your initial order, once your return is approved and must send it back to us within 7 days.

 

Warranty Items:

*Please note that all warranty is subject to manufacturer's warranty. 

Remember to carefully ready your product warranty/information thoroughly and register your product if required. Please note that warranty is usually handled directly with the manufacturer but please contact us if you need assistance.


Important note: We are not responsible for any deliveries or returned goods lost or damaged in transit as we advise all parcels to be associated with a tracking number. You must contact Australia Post for any parcels lost or damaged in transit.

In order to comply with Health & Safety regulations any faulty items should be returned for assessment in a clean and dry condition free from mud and dirt. We regret that we are unable to process items that do not meet with these criteria and we will return such items back to you. In some cases the manufacturer/supplier may require to see the item(s) before repair or replacement can take place. If this is the case we will inform you. Proof of purchase is also required with all potential warranty claims.

Important note: We strongly recommend you use a recorded/insured delivery service as we are not responsible for returned goods lost in transit. 


You may also return items in person via appointment. Please ensure you have your proof of purchase with you to allow us to process your credit/exchange.

*We are not responsible or liable for any damaged or loss incurred through postage or shipping and recommend adding insurance cover with all purchases.

Based on 68 reviews
91%
(62)
3%
(2)
6%
(4)
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Great customer service

Great customer service, tracked down what I needed and sent it out no fuss.

1000mm x 800mm
Caravan internal blind

Very good service from Sharon and Peter the parts arrive promptly and I was very happy with the Ranger Blind Supplied

They were perfect for our needs

Item was great delivery was far to long when you

Item was great delivery was far to long when you need the part

The item was great however it took 2weeks to be

The item was great however it took 2weeks to be delivered far to long when you need the parts

Contacted made via email with a prompt response

Contacted made via email with a prompt response. However when I rang the call went to message and no one returned my call. I ordered the part on line and paid for express post. The part arrived in three days. Overall a great transaction.

900mm x 900mm
Perfect part and easy to

Perfect part and easy to install

Fitted perfectly

900mm x 450mm
Thank you for all your help to source this

Thank you for all your help to source this product

K
CAMEC 2RC MK2 SHADE 390x1575 NG BLACK FRAME
Kelvin
Great company to deal with

Great company to deal with, highly recommend

1450mm x 550mm
Excellent service and went above and beyond to get it sent to me in far North Queensland Cape York

Excellent service and went above and beyond to get it sent to me in far North Queensland Cape York.

25
Great product

Made refitting window easy

900mm x 900mm
The Caravan Shop were very easy to deal with

The Caravan Shop were very easy to deal with supplying correct windows with timely delivery

Very good knowledge on the subject and definitely recommend using them

Very good knowledge on the subject and definitely recommend using them.

700 X 400mm Classic Window
Very good customer services and very helpful information

Very good customer services and very helpful information.

Easily ordered. Correct product delivered on time.

Outstanding Service

I purchased the product online, after searching far and wide. I paid the purchase price, and then received a call from The Caravan Shop saying they apologise but the item shown was not in stock, however, they had one in a different colour ( Black) . This was not an issue, they packaged and sent that day.
I cannot praise them for their support and service, Well Done.
Cheers,
Gavin

Excellent service

Excellent service, very quick delivery.

Fast Delivery, quality product

Ordered and received the item sooner than expected, great quality product, excellent service and support

To short.

Very helpful and good prompt service

Awning bits

Very happy with service I received. A couple of photos and a friendly chat and what I needed was in the way. Very happy, thanks.

Great quality, fitted perfect