General Returns
The Caravan Shop do not accept online returns due to 'change of mind'.
However, in some cases we may be able to offer a store credit less 20% re-stocking fee. You will then be able to apply your credit to the item you wish to exchange for. You will be responsible for all postage costs. Please notify us immediately via email for return address details.
All returns need to be initiated within 14 days of receiving your initial order.
Once your return is approved you must send it back to us within 7 days.
Please be advised any return MUST be approved via email before returning.
Please include the following items with your returned goods:
- Copy of your invoice/receipt
- Your full name and address
- Your day time telephone number
- The item in which you wish to apply your credit too.
We will then process your exchange/credit upon receipt and return of goods.
*ALL goods must remain in original packaging and condition, otherwise will not be accepted.
Please call if you have any questions.
Faulty or Damaged Items Policy
*If an item is found to be faulty or damaged please contact us immediately.
Damaged Items:
If an item is found to be damaged we will determine if damaged has occurred during postage/shipping from us or otherwise.
All returns must be approved by us prior to returning.
If Approved, we will always send a return label to you to start the return process.
All returns need to be initiated within 30 days of receiving your initial order, once your return is approved and must send it back to us within 7 days.
Warranty Items:
*Please note that all warranty is subject to manufacturer's warranty.
Remember to carefully ready your product warranty/information thoroughly and register your product if required. Please note that warranty is usually handled directly with the manufacturer but please contact us if you need assistance.
Important note: We are not responsible for any deliveries or returned goods lost or damaged in transit as we advise all parcels to be associated with a tracking number. You must contact Australia Post for any parcels lost or damaged in transit.
In order to comply with Health & Safety regulations any faulty items should be returned for assessment in a clean and dry condition free from mud and dirt. We regret that we are unable to process items that do not meet with these criteria and we will return such items back to you. In some cases the manufacturer/supplier may require to see the item(s) before repair or replacement can take place. If this is the case we will inform you. Proof of purchase is also required with all potential warranty claims.
Important note: We strongly recommend you use a recorded/insured delivery service as we are not responsible for returned goods lost in transit.
You may also return items in person at our store. Please ensure you have your proof of purchase with you to allow us to process your credit/exchange.
*We are not responsible or liable for any damaged or loss incurred through postage or shipping and recommend adding insurance cover with all purchases.
