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We currently ship Australia wide and to New Zealand.

The Standard Delivery rates starts at flat $10.90  

Parcel Post prepaid satchels 5kg or under - see below

Express Post Delivery rates start at $14.40 

Express Post prepaid satchels 5kg or under - see below

All items that exceed Australia Post limits can be ordered and arrangements for delivery made directly with our store. 

If the calculated shipping doesn’t like right please reach out via the online chat and we will check it for you. 

Make the most of your shipping cost by checking to see what else you may need to purchase. 

If you have any questions regarding shipping or delivery times please contact enquiries@thecaravanshop.com.au and we will look into this for you. Alternatively you can reach out via the online chat.

Special Instructions- Remember to comment on any special instructions you may have regarding postage or shipping of your order. 







Express Post: 2-5 business days 
Standard Post: 3-7 business days

All orders are dispatched within 48 hours but usually same or next day. 
Please note that delivery times can change depending on the time of the year, holiday periods, weekends and severe weather.  We are not responsible for any delays within Australia Post or above mentioned events.

A tracking number will be provided to you for your convenience. please see section 'Order Tracking'



Your order will be left at your front door, if the delivery driver approves it to be safe from walking traffic. If the package is not safe to leave at your front door, It will be delivered to your local AusPost office. (Note- AusPost do provide us with an image of the parcel at your front door, for proof of delivery.) 

It is the customer’s responsibility to provide the correct shipping/delivery address for an order.  If the wrong delivery address is provided, The Caravan Shop cannot offer reimbursement for this package. 

Note: We are not responsible for stolen packages or packages delayed in transit. 




We are located in Boonooroo, QLD 4650. For all warehouse pick ups, please contact us to arrange pickup. 




- Once your order is packed and leaves our warehouse, you will receive an email with your tracking number.
- You will be sent a unique tracking code for your package which can be tracked online.
- Please allow up to 48 hours between Monday to Friday for your tracking number Via email.
- If you have not received your tracking number, please check your ‘Junk’ folder Via email, as it may have been automatically filtered.

You can TRACK your order by entering your Tracking Number in here


General Returns

The Caravan Shop do not accept online returns due to 'change of mind'.

However, in some cases we may be able to offer a store credit less 20% re-stocking fee. You will then be able to apply your credit to the  item you wish to exchange for. You will be responsible for all postage costs. Please notify us immediately via email for return address details.

All returns need to be initiated within 14 days of receiving your initial order. Once your return is approved you must send it back to us within 7 days.

Please include the following items with your returned goods:

  1. Copy of your invoice/receipt
  2. Your full name and address
  3. Your day time telephone number
  4. The item in which you wish to apply your credit too.

We will then process your exchange/credit upon receipt and return of goods.
*ALL goods must remain in original packaging and condition, otherwise will not be accpepted.

Please call if you have any questions or wish to dicuss


Faulty Goods Returns

If an item is found to be faulty or damaged please contact us immediately. 

Please note that all warranty is subject to manufacturer's warranty. 

All returns need to be initiated within 30 days of receiving your initial order, once your return is approved and must send it back to us within 7 days.

Please include the following items with your returned goods:

  1. Copy of your invoice/receipt
  2. Your full name and address
  3. Your day time telephone number
  4. Full details of the fault
  5. Proof of postage costs
  6. Original packaging

We will then process your exchange according to manufacturer's instructions.

Important note: We are not responsible for any deliveries or returned goods lost in transit as we advise all parcels to be associated with a tracking number. You must contact Australia Post for any parcels lost in transit.

In order to comply with Health & Safety regulations any faulty items should be returned for assessment in a clean and dry condition free from mud and dirt. We regret that we are unable to process items that do not meet with these criteria and we will return such items back to you. In some cases the manufacturer/supplier may require to see the item(s) before repair or replacement can take place. If this is the case we will inform you. Proof of purchase is also required with all potential warranty claims.

Important note: We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for returned goods lost in transit.
You may also return items in person at our store. Please ensure you have your proof of purchase with you to allow us to process your credit/exchange.



This privacy policy governs the manner in which The Caravan Shop (“we”) collect, use, maintain and disclose information collected from users (each, a "user") of the website ("site"). This privacy policy applies to all users of the site and all products and services offered by The Caravan Shop.

We recognise the importance of protecting the privacy of personal and financial information. We have introduced strict policies and security measures to protect your information.

What information do we collect?

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, complete a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our site including the checkout. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit/debit card information,

Users may, however, visit our site anonymously.

We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.

Web browser cookies

Our site may use "cookies" for important site functionality and to enhance user experience. Please see our cookie policy for full details.

How we use collected information

The Caravan Shop collects and uses user’s personal information for the following purposes:

  • To improve customer service: Your information helps us to respond more effectively to your customer service requests.
  • To improve our Site: We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions: We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails: The email address users provide for order processing, will be used to send them information and updates regarding their order. It may also be used to respond to their inquiries, and/or other requests or questions. If users have also opted-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include unsubscribe instructions within each email or a user may contact us via our website.


This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the The Caravan Shop website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page.

How we protect your information & security

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site. Sensitive and private data exchange between the site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

However, while we take all reasonable steps to protect your personal information, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.

We do not store credit card details nor do we share customer details with any 3rd parties

Do The Caravan Shop share information with third party websites?

We do not share customer details with any third parties other then parties need to fulfil your order.

We may share client information within other commonly-owned brands, so that you may be informed of other products that may be of interest to you. Further, in order to maintain our website and provide our client communications, we contract with selected third parties. As necessary, your personal information may be processed by these third parties, solely for the purpose of assisting us in these endeavours and subject to strict contractual confidentiality obligations. If we are acquired by another entity, information about our clients may be made available to the new entity.

Users may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website's own terms and policies.

Changes to this privacy policy

The Caravan Shop has the discretion to update this privacy policy at any time. If any changes are made we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Social Media Policy

Conversations via social media happen constantly. These following points should help you when participating in social media. Have fun, be smart and use sound judgement when using social media.

Whether you are an official company representative or not, when you are talking about our company, our brands, or our business via your personal social media networks, please keep in mind these following points:

  1. You are personally responsible for your actions. We encourage anyone to get online, have fun and participate in conversation, but use sound judgment and common sense.
  2. Our companies’ policies still apply. 
  3. Be conscientious when mixing your business and personal lives; be sure to know your work group’s policies regarding personal use of social media at work or on company devices.
  4. Be aware that we reserve the right to report and/or remove malicious or factually incorrect material regarding our brands, our company or our business.
  5. Comments should be related to the topic of our business or the post/page. Any material promoting other services or spam will be reported and/or removed.
  6. The use of obscene, threatening or harassing language is strictly prohibited.
  7. Personal attacks of any kind are prohibited.
  8. Comments or the posting of material that constituted illegal activity or breaches copyrights or trademarks is prohibited.

Acceptance of these terms

By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this policy, the practices of this site, or your dealings with this site, please contact us at:

Tel: 0474 013 957

Email: enquiries@thecaravanshop.com.au


What are cookies?

Cookies have been around for many years. A “cookie” is a very small piece of information, similar to a tag, which is stored on your desktop computer, laptop, tablet or phone when you visit a website.

They are used by almost every website in some form, including the Farlows website. To ensure you can use the Farlows website without any issues, you’ll need to ensure cookies are enabled on the web browser for any device you use.

What are cookies used for?

We use cookies on the site to help us provide you a better online experience, set personal preferences on our site, protect your security, use the online shopping features and checkout or to measure and improve our service. For instance, if you are shopping the The Caravan Shop website and have added an item to your shopping basket, a cookie will ensure this item stays in your basket when you move around the site, add further items to your basket, and ultimately checkout.

What information is kept by a cookie & how long are they stored?

Typically a cookie will hold very basic information:

  • The website name it has come from
  • How long the cookie will remain on your device
  • A form of randomly generated value

Cookies are split into two types. Session cookies – which last until you close your browser and are not stored on your devices storage media. These are used to track the pages that you visit on the site so that we can improve user experience and customise your visit. Persistent cookies – which are stored on your hard drive until you delete browsing history or they reach their expiry date. These are used to remember site preferences and/or to use functionality such as the checkout.

Do cookies affect my privacy?

We use your personal information very carefully – the security and safety of this is extremely important to us. To find out more information on how we collect and use your data, please review our privacy policy.

Cookies do not contain specific personal information, so you can visit our website without revealing any personal information to us. However, we may ask you for personal information so that you can purchase an item from our online shop or for security reasons relating to your customer account.

How do I manage cookies on my computer or device?

You may choose to accept or refuse cookies, but it’s recommended that you accept them to get the best from a website and can use all the functionality. Most computers or devices will accept them automatically, but you can change your browsers settings to restrict, block or delete cookies. All browsers are different, so you can check the “help” area of your specific browser for more information, we have listed information on how to set and customise settings for some of the major browsers below:

How to manage cookies in Internet Explorer: Cookie settings in most versions of Internet Explorer can be found by clicking the tools option and then the privacy tab.

How to manage cookies in Firefox: Cookie settings in Firefox are managed in the Options window's Privacy panel. See Options window - Privacy Panel for information on these settings.

How to manage cookies in Chrome: Click on the spanner icon on the toolbar, select settings, click the under the bonnet tab, click on content settings in the privacy section.

How to manage cookies in Opera: You can manage cookies in Opera if you Click on settings, then Preferences, then Advanced and finally Cookies

How to manage cookies in Safari: Choose Safari, then preferences and then click security. You should then be able to specify if and when Safari should accept cookies.

If you wish to manage cookies on your mobile phone or similar device, then please consult your manual or handbook.

What happens if I don’t accept or I delete my cookies?

If you choose to block cookies, some areas of the The Caravan Shop website may not work and you may not be able to access some of the areas of the website that you want. You will also be un-able to shop online with us. For this reason we recommend you ensure cookies stay enabled.

If you delete your cookies, you will have to re-save or update any preferences with us again.

Third Party Cookies

We use 3rd party cookies to help us:

  • Collect statistics about the website, so that we can improve it
  • Ensure you see content and offers that are relevant to you
  • Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video.

Cookies also help us track where you have come from, allowing us to reward companies for referring customers to us. You may also see our adverts or banners on other websites, cookies can tell us how effective these are.

These cookies by themselves cannot be used to find out your identity – it is simply anonymous information and no personal data is passed to us.


So you can easily “Like” or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.

Cookies are set by:

  • ShareThis
  • AddThis

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

If you would like to find out more about cookies in general, how they work and how to manage them on your device, then visit aboutcookies.org.