We are completely dedicated to your satisfaction. Whilst using this website, you are agreeing to comply with the following terms and conditions of use, which together with our privacy policy, returns & exchanges policy and cookie policy regulate The Caravan Shop's relationship with you and our website. When you purchase from The Caravan Shop you enter into a contract and these terms detail our responsibilities to you.
Main Terms
- The content within this website is for your general information and use. Whilst we always try to ensure the information is correct and kept up-to-date, we make no guarantees of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics provided on the website for any purpose. You place reliance on such information strictly at your own discretion. Content contained within this website is subject to change without notice.
- Prices displayed on this website are AUD incl GST.
- This website contains content that either belongs to or is licensed to us. All images and content on this site are subject to copyright and must not be used elsewhere without prior consent. Some images used on this website may show products that we do not sell but are used as props for photography and some images may be used for illustration purposes only.
- This website uses cookies for functionality and monitoring purposes. See our cookie policy for full details.
- Use of any information, images or material on this website is entirely at your own risk, for which we shall not be liable. It is your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains links to third party websites. These links are provided for your convenience to provide further information. At no point do they do not signify that we explicitly endorse the website(s) and we have no responsibility for the content of the linked website(s)
- We make every effort to ensure the website is kept up and running smoothly. However, The Caravan Shop take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. Please be assured that any issues will be investigated and resolved urgently.
Making a Purchase & the Contract
Making a purchase is simple. Browse our online shop, add the desired items to your basket, then either review your shopping basket or proceed directly to the checkout. To place an order you are required to complete our simple checkout process; you will be guided through the required stages and asked to input your data to complete the transaction. Please ensure you pay full attention and ensure your details are correct before placing an order. Upon placing your order, we will send you an order acknowledgement email which advises you that we’ve received your order request and will provide you with a reference number. You may also place orders via telephone or post.
When your order is ready, we will send you a dispatch confirmation email. It is at this point that we accept your order, you are charged and the contract between The Caravan Shop and yourself is formed. All orders are subject to availability and we reserve the right to cancel an order should there be an issue with stock levels or payment details, or the identification of a pricing or product description error. All purchases take place in a safe environment using the latest SSL (Secure Sockets Layer) encryption technology and our secure server.
We accept most credit/debit card payment and PayPal.
Age Restricted Items
We will not supply adhesives & paints or potentially offensive articles to anyone under the age of 18 years. Furthermore, it is an offence for anyone under the age of 18 years to purchase or attempt to purchase such items. By ticking the box you are confirming you are over 18 and agree to our terms and conditions.
Back Orders
If your item is not in stock, we will notify you and back order it for you. Please contact us immediately if you do not wish for this to happen.
Liability
The Caravan Shop shall not be liable in any way for any loss or damage arising directly or indirectly for the delivery of goods being delayed, prevented or for any other reason beyond our control including the acts of any third parties we use to fulfil an order or service. Furthermore, in no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever whether arising from loss of data, loss of profits or loss of revenue in connection with the use of this website.
Delivery
The Caravan Shop will deliver ordered goods to the delivery address supplied whilst submitting an order. Availability permitting, orders will dispatched for delivery within the stated time frame. The dispatch of goods constitutes our duty of fulfilling the contract. If you receive delivery notification but no delivery has been made, or are unfortunate to receive a damaged item, please contact our customer service team immediately. This will allow us to assist you immediately and arrange a replacement or refund where applicable. With any delivery we do advise that you check the goods upon arrival before signing for the delivery. We can accept no liability for costs incurred by late deliveries, or for any other reason. If you refuse a delivery for damage or other reasons, please notify our customer service team immediately. For more information and for charges, please see our delivery schedule.
Returns, Refunds & Exchanges
We want you to be happy with everything you buy from us. If you are not completely satisfied with any of the goods you have purchased then please notify us immediately. ALL goods must be in original condition. The Caravan Shop do not accept exchanges/credits on any Gas/Electrical/Paint/Liquids & Adhesives. Full details can be found on our returns & exchanges policy.
Discounts & Offers
All discounts and offers available through The Caravan Shop are subject to terms and conditions. Discounts are not valid in conjunction with any other offer and no cash alternative will be given. Offers are not valid against The Caravan Shop's Gift Vouchers and are non-transferrable.
Changes to these terms
The Caravan Shop has the discretion to update our terms and conditions at any time. If any changes are made we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed. You acknowledge and agree that it is your responsibility to review our terms and conditions periodically and become aware of modifications.
