General Returns

We accept returns on items for a maximum of 7 days after delivery. If 7 days have gone by since your order was delivered, unfortunately we cannot accept a return unless the goods are faulty or damaged.

To request a return, you must contact us as soon as possible on 0474 013 957 , or via email at orders@thecaravanshop.com.au. Once your return has been approved, you will be contacted with the return mail address.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note a 20% restocking fee will apply. 

Note that items sent back without contacting us prior to sending and us receiving the appropriate return authority, will not be refunded or exchanged. We accept no liability for items returned in those cases.

CHANGE OF MIND
If you are unhappy with your purchase and would like to return it, the item must be in its original packaging and condition as described above. We offer a store credit, we do not offer refunds.

We do not cover return shipping for change of mind purchases, and you will be responsible for covering these costs.

Shipping costs are non-refundable. If you receive a refund for your purchase, the cost of the original shipping will be deducted from your store credit.

SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned items. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 1-5 business days. Please note that different payment methods have different refund processing times.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of the above and you still have not received your refund yet, please contact us at orders@thecaravanshop.com.au

Please include the following items with your returned goods:

1. Copy of your invoice/receipt
2. Your full name and address
3. Your day time telephone number
4. The item in which you wish to exchange for

We will then process your exchange/credit upon receipt and return of goods.
*ALL goods must remain in original packaging and condition, otherwise will not be accepted.

Faulty Goods Returns

MISSING, INCORRECT OR DAMAGED ITEMS

If you receive your order and believe there are items missing or incorrect, please contact us as soon as possible on 0474 013 957, or via email at orders@thecaravanshop.com.au within 2 business days, so we can investigate and rectify the missing/incorrect item for you.

Important note: We are not responsible for any deliveries or returned goods lost in transit as we advise all parcels to be associated with a tracking no. You must contact Australia Post for any parcels lost in transit.

*In order to comply with Health & Safety regulations any faulty items should be returned for assessment in a clean and dry condition free from mud and dirt. We regret that we are unable to process items that do not meet with these criteria and we will return such items back to you. In some cases the manufacturer/supplier may require to see the item(s) before repair or replacement can take place. If this is the case we will inform you. Proof of purchase is also required with all potential warranty claims.

We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for returned goods lost in transit.
Please ensure you have your proof of purchase with you to allow us to process your credit/exchange.