SCREEN DR LOCK - TULIP SILVER
SCREEN DR LOCK - TULIP SILVER Please contact us if this item is out of stock and you wish to purchase it.
Delivery and Shipping
Delivery and Shipping
Most orders are shipped via Australia Post.
Larger items that exceed Australia Posts limits are sent via road transport and require shipping quote first.
Some items are set to pickup only due viability of shipping costs.
Please contact us for assistance.
We currently ship Australia wide and to New Zealand.
The Standard Delivery rates starts at flat $11.04
Express Post Delivery rates start at $14.57
Courier -Some items will have optional courier rates for selection whilst some items will require you to request a shipping quote.
If the calculated shipping doesn’t like right please reach out via the online chat and we will check it for you.
If you see a message saying that you need to select a different address, please reach out to us for a shipping quote.
Pickup is available via appointment. - If you are in the area ( Fraser Coast Qld) and you wish to collect please contact us.
If you are wanting to purchase a bulky item and wanting to collect to save on shipping costs, you can contact us to arrange this. For example, we have customers wanting to buy ranger blinds but the freight is very expensive to their location so they will collect them on their travels, either south or north, and save on shipping. Contact us regarding this.
Make the most of your shipping cost by checking to see what else you may need to purchase.
If you have any questions regarding shipping or delivery times please contact enquiries@thecaravanshop.com.au and we will look into this for you. Alternatively you can reach out via the online chat.
Special Instructions- Remember to comment on any special instructions you may have regarding postage or shipping of your order.
DELIVERY TIME
ESTIMATED SHIPPING TIMES:
Express Post: 2-5 business days
Standard Post: 3-7 business days
Most orders are dispatched within 48 hours but usually same or next day.
Please note that delivery times can change depending on the time of the year, holiday periods, weekends and severe weather.
*We are not responsible for any delays within Australia Post or above mentioned events.
A tracking number will be provided to you for your convenience. please see section 'Order Tracking'
DELIVERY
Your order will be left at your front door, if the delivery driver approves it to be safe from walking traffic. If the package is not safe to leave at your front door, It will be delivered to your local AusPost office. (Note- AusPost do provide us with an image of the parcel at your front door, for proof of delivery.)
It is the customer’s responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, The Caravan Shop will not be liable for reimbursement for this package.
Note: We are not responsible for stolen or damaged packages or packages delayed in transit.
WAREHOUSE PICK UP
We are located in Boonooroo, QLD 4650. For all warehouse pick ups, please contact us to arrange pickup.
ORDER TRACKING
- Once your order is packed and leaves our warehouse, you will receive an email with your tracking number.
- You will be sent a unique tracking code for your package which can be tracked online.
- Please allow up to 48 hours between Monday to Friday for your tracking number Via email.
- If you have not received your tracking number, please check your ‘Junk’ folder Via email, as it may have been automatically filtered.
You can TRACK your order by entering your Tracking Number in here
Returns & Exchanges
General Returns
The Caravan Shop do not accept online returns due to 'change of mind'.
However, in some cases we may be able to offer a store credit less 20% re-stocking fee. You will then be able to apply your credit to the item you wish to exchange for. You will be responsible for all postage costs. Please notify us immediately via email for return address details.
All returns need to be initiated within 14 days of receiving your initial order. Once your return is approved you must send it back to us within 7 days.
Please include the following items with your returned goods:
- Copy of your invoice/receipt
- Your full name and address
- Your day time telephone number
- The item in which you wish to apply your credit too.
We will then process your exchange/credit upon receipt and return of goods.
*ALL goods must remain in original packaging and condition, otherwise will not be accpepted.
Please call if you have any questions or wish to dicuss
Faulty Goods Returns
If an item is found to be faulty or damaged please contact us immediately.
Please note that all warranty is subject to manufacturer's warranty.
All returns need to be initiated within 30 days of receiving your initial order, once your return is approved and must send it back to us within 7 days.
Please include the following items with your returned goods:
- Copy of your invoice/receipt
- Your full name and address
- Your day time telephone number
- Full details of the fault
- Proof of postage costs
- Original packaging
We will then process your exchange according to manufacturer's instructions.
Important note: We are not responsible for any deliveries or returned goods lost in transit as we advise all parcels to be associated with a tracking number. You must contact Australia Post for any parcels lost in transit.
In order to comply with Health & Safety regulations any faulty items should be returned for assessment in a clean and dry condition free from mud and dirt. We regret that we are unable to process items that do not meet with these criteria and we will return such items back to you. In some cases the manufacturer/supplier may require to see the item(s) before repair or replacement can take place. If this is the case we will inform you. Proof of purchase is also required with all potential warranty claims.
Important note: We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for returned goods lost in transit.
You may also return items in person at our store. Please ensure you have your proof of purchase with you to allow us to process your credit/exchange.
Description
Description
- Used on camper trailer doors and shower doors
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Payment & Security
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